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Onboarding process

Live in 30 days, better every day after

We guide you through every step, from the first meeting to a live digital guest journey, and keep improving it with you long after launch.
1
Kickoff
We meet your team, map out your digital guest journey and connect AeroGuest to your PMS.
2
Testing
We test the full guest journey end to end, so everything works before your first guest uses it.
3
Training
We train your staff in AeroGuest Flow, so they feel confident from day one.
4
Launch
Your digital guest journey goes live, with our team on hand to support you.
5
Monitor
We follow how guests use the journey and spot what works and what can be improved.
6
Review
We go through the results with you and fine tune the journey together. Monitor and review repeat as your needs change.
7
Product excellence
With every round of improvements, your guest journey keeps getting better, and so do the results.
Onboarding time

5 hours from you, the rest is on us

We handle around 25 hours of setup work, so your team can go live with a fully digital guest journey without taking time away from your guests.
Your part
5h
of your team's time
Define your digital guest journey, give us access to your PMS, approve and translate your guest communication, and onboard AeroGuest Payments
What AeroGuest takes care of
Guest Journey setup
We configure your digital guest journey and test it end to end before launch.
Flow setup
We set up AeroGuest Flow, your guest management platform, ready for your team to use from day one.
Communication & automations
We create your check-in communication for email and SMS, and automate when every message goes out.
PMS & payment integration
We connect AeroGuest to your PMS and configure your payment flow.
Staff training & support
We train your team and offer technical support whenever you need it.