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"The application includes several features to personalize the stay"

UNITY. Living, Finland & Sweden

UNITY. Living

Make time for what matters

Door in
40%

of arrivals are pre-arrival checked-in

Money Bag
25

payments methods

Settings
Pay by Link

one click payment link

Smile
7 minutes

saved on check-in time

UNITY. Living wants to be modern and digital, offering guests easy check-in and communication. 40% of all guests is checked-in pre-arrival across the properties.

Across the Nordics, - from Helsinki and Aarhus to Tampere and Malmö. In a hybrid of elegant hotels and traditional rental apartments, UNITY empowers work-life balance and makes life more convenient. Living at UNITY means having access to everything you need under one roof, surrounded by like-minded individuals in an inspiring community. Stay for a day, a month, or a year.

Any new hotel development like UNITY. Living use technology strategically and implement mobile hospitality from the beginning. The guest journey becomes the center of all operations. AeroGuest is the natural solution for a modern hotel development project.

Christian Deijenberg, UNITY. Living
Christian Deijenberg
COO, UNITY. Living
The application includes several features to personalize the stay.

Seamless mobile check-in process even before arriving at the hotel and with the opportunity to choose your own room. Skip all queues and get to the room directly. The application includes several features to personalize the stay.

Challenges
UNITY. Living decided early to choose the best technology for automated hotel operations and seamless guest experience from booking to post stay.

Solution
UNITY. Living implemented AeroGuest to secure strong pre-check-in conversion and further streamline the guest experience. AeroGuest allows guests to check-in and out of the hotel using their mobile devices. All processes completely automated due to the 2-way integration to UNITY. Living's PMS and AeroGuest Payments.

Impact
The result of UNITY. Living's streamlined pre-check-in process is strong: 40% of guests are now checked in before their arrival, creating valuable time for personal interaction between guests and hosts. This set-up allows for a more efficient and enjoyable guest experience, with hosts being able to focus on personalized service and making guests feel welcome.

Similar insights

The Landmark London

United Kingdom

The Landmark London

In one month The Landmark London went from 2 to 25 payment methods increasing complete guest journeys by 50%. Online payment volume increased by 50% providing front desk with a lot of guests with credit cards on file.

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Varberg Kusthotell

Sweden

Varberg Kusthotell

The information guests provide when they book their stay is a goldmine of insights that can fundamentally enhance the guest experience and the hotel's profitability.

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Hotel Østerport

Denmark

Hotel Østerport

Hotel Østerport has seen a significant uptake in the use of AeroGuest, with 39% of guests now checking in using AeroGuest Journey. This is partly due to the convenience of mobile payment and digital room key access offered by AeroGuest, both functionalities and incentives imbraced by their guests.

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