Make time for what matters
Automate and simplify your hotel operations and provide a seamless guest experience
Efficient hotel operations not only makes financial sense it provide valuable time for your staff to deliver guest service. Todays guests want to be in control of thier entire stay.
So by having a strong digital guest journey the guest is part of the path to efficiency by checking in themselves before they arrive. Just like the airline industry has operating for 20 years..
Is your front Desk staff satisfied with routine work every day?
Most front desk clerks have been turned into being a human robot – it’s the same each day. Checking out in the morning and checking in in the afternoon. Usually, they ask the same few questions in each interaction.
AeroGuest helps them enhance guest experiences and hotels should provide mobile experiences as an option, so guests can choose what is appropriate for them.
What experience do you want to give to your guests?
Choose between a receptionist who spends most of the time behind the computer typing all your personal information, printing the papers, and handling payment for the hotel stay or a welcoming receptionist who is interested in your day and wants to advise you on how to make the best out of your hotel stay and the area around. The reason why the second receptionist doesn’t have to spend a single minute behind the front desk is called two-way integration.
Most of the current check-in and upselling market players offer one-way integration meaning that the guest information land in their internal system and your receptionists have to spend time to manually put these information into your PMS system. Luckily, we do things differently and we aim to uplift your receptionists from this boring process as well.
With AeroGuest two-way integration every information and change made by the guest synchronizes with your PMS system and vice versa. Any changes triggered by the front desk updates automatically AeroGuest eco-system. We make the whole process completely automated and seamless.
We make the check-in queues completely vanish. For the guests to go directly to their room without the need to stop by the reception except saying "hi" means that the payment needs to be handled before they arrive.
As a result of our integrations, we are able to handle payments from the guests during the online check-in on your behalf, tokenize them and transfer directly to your account.
The process repeats also during the check-out - whether it's outstanding for consumed minibar items, parking, or any other - we handle the payment and let your guest leave the hotel without settling the bill at the reception with the usual terminal credit card payment.
Connected to AeroGuest Flow
We’ve built a very flexible and advanced backend which will support your reception staff on a daily basis and allow you to customize and tailor many aspects of how 100% digitalization, advanced mobile hospitality, and integrations to PMS, locks and payments function operationally at your hotels and how they are integrated with your custom guest-facing solutions.
Behind the scenes your hotel staff will have access to AeroGuest Flow allowing them to easily handle the flow of guests at your hotels.