AeroGuest insights

One of the key pain points during a hotel guest’s journey is the check-out process. Standing in line just to leave the hotel doesn’t make sense to us at AeroGuest.

It's an essential touchpoint that shapes a guest's initial impression of the hotel. When the confirmation reflects your brand’s unique identity, it establishes trust and sets expectations right from the beginning

AeroGuest is excited to announce the development of its new Media Library, a centralized space for visual content management, seamlessly integrated into the AeroGuest Flow platform.

From 2-star accommodation to luxurious 5-star hotels and conference venues, AeroGuest supports hotels to seamlessly enhance the guest experience.

As the hospitality industry fully adapts to a cloud-based tech stack, it is vital to shed light on some of the benefits and advantages this transition brings.

To secure a strong fit between AeroGuest services and hotel demand, we co-create all our services together with our hotel clients, and our advisory board will fuel this co-creation.

Pay on arrival, virtual card, pre-paid, pre-auth, credit card on file. The list goes on, for what is and what isn’t required by the guest to do when checking in. All this is automatically handled by AeroGuest, by reading and understanding each hotel's unique payment setup and rules.

Hotels operating with one of AeroGuest’s integrated PMS systems can now benefit from our new partnership with Loopon. Together we are turning every guest into a loyal advocate.

A significant amount of hotel reservations continues to be made through Online Travel Agencies like Booking.com or Expedia. And what usually comes with it is the creation of unique, temporary email addresses for guests.

Based on 18,000 hotel properties globally, contactless payments are one of the top 10 technology offerings that hoteliers currently provide or intend to incorporate in the upcoming year.

It's the hospitality industry's turn to build upon the foundation set by the airline industry and capitalize on guests' readiness for digital convenience.

Having spent years at AeroGuest delving into hotel operations and guest experiences, the core element that either makes them or breaks them is: the Property Management System

The concept of using a mobile phone to unlock a hotel room door has been in existence for several years. In recent times, this concept has evolved to prioritize both security and sustainability

Good news for all Swedish hotel guests who appreciate simple, fast, and secure payments in their everyday life.

Explore the latest trends in online check-in invitation methods and get an understanding of the digital guest experience.

With the launch of AeroGuest Communication, we offer hoteliers a complete ecosystem and go-to solution covering all aspects to simplify operations and improve guest experience.

Recognizing the changing ways guests engage with hotels and their growing expectations for convenience, we're developing a new payment solution to offer a blend of security, ease, and efficiency.

The information guests provide when they book their stay is a goldmine of insights that can fundamentally enhance the guest experience and the hotel's profitability.

Gone are the days when guests had to wait in long queues to check in at the reception desk, complete paperwork, and collect physical keys.

Would you like to have payments settled before the guest arrives? Sell more, increase your service level, and remove chargebacks?

The need for digitalization of hotel operations is higher than ever, as consumer behavior is accelerating towards digital interactions that enhances convenience, control and personalization.

With a powerful two-way integration with our PMS partners, AeroGuest can automate all guest communication from booking confirmation emails to pre-arrival information, ensuring a cohesive and polished look and feel for every guest.