We digitalise hotels. Are you on board too?

AeroGuest is the app that reconnects you with your guests – seamlessly, as we integrate with every PMS on Earth. It can be that easy.

“Why is this relevant to me?”

The hospitality industry is fragmented and digitally challenged when it comes to taking care of guests. The modern traveler is frequently let down, as hotels fail to cater for their needs and expectations. Every single traveler that you do not connect to is a missed opportunity – in truth, many missed opportunities.

We are able to change that.

We offer one app across hotels that enables you to put your guests first – from the moment your guests book their stay and till they leave, satisfied.

What plans do AeroGuest offer?

“How do I get started?”

Getting started with AeroGuest is hassle-free: Instead of building your own app, you get all the benefits with our platform. When you enter a partnership with us, we integrate AeroGuest with your PMS and advise you on how to use our platform best.

And that is it: You are ready for the modern traveler.

“Do I need to change my entire IT setup?”

AeroGuest is the only existing mobile online add-on for hospitality PMSs. We are certified with most PMS systems, eg. Oracle and Roomer – and we are more than happy to develop integrations to your specific PMS!

Moving forward with AeroGuest means that you get mobile functionality without changing the entire IT infrastructure.

What plans do AeroGuest offer?

“What does this mean to my guests?”

Via the AeroGuest platform, you get vital insights into your guests prior, during and after their stay. This enables you to accommodate their needs and requests as they occur.

To the guest, you will seem much more accessible and they will need to look no further for information or help.

Feature overview

Exploit and innovate to give your guests the hotel experiences they want while increasing your
business’ efficiency and earnings.

FEATURES

AEROGUEST FREE

Get started for free today without PMS integration

AEROGUEST LIGHT

Simple one way PMS integration

AEROGUEST JOURNEY

Advanced and certified two way PMS integration

Loyalty & Direct booking

Develop your existing loyalty program with AeroGuest.

Direct booking

Booking direct gives you a unique platform to offer your properties. For new AeroGuest customers this functionality is free of charge until the end of 2018. *Optional

Digital guest journey

Booking overview

Get a quick overview of your guests using AeroGuest.

Curated experiences

Promote hotel or city experiences to your guests.

Guest requests

Offer your guests to get support via chat messages.

Customizable branding of your benefits

Promote your hotel brand and services.

3rd party services

Promote your wellness, restaurant or bar facilities to your guests.

Guest Ratings

Get insights with AeroGuest about how satisfied your guests are with their stay.

Customizable SMS and E-mail invitations

The guests are invited to use AeroGuest via SMS messages. Customize the message to fit your brand.

Unlimited guest bookings*

Invite as many guests as you like to use AeroGuest at your Hotel.

50 guests
per month

Self service check-in

Digital key

Harness the opportunities of mobile door access. If you do not already have integrated this feature, we can advise you on the best and simplest solution.

Digital payments

Receive mobile payments from your guests.

CRM system

A new way to interact with your most important guests.

Advanced data and analytics

AeroGuest is the optimal add-on to your PMS system. Get relevant and valid insights about your guests. Boost guests’ spending during their stay with data and tracking (RevPOR).

Unlimited employee profiles

Invite as many Hotel employees to work with AeroGuest at your hotel as you like.

Multiple properties

Add the number of properties you want to your plan. Unlimited.

Fully integrated check-in &
check-out

Offer your guests mobile check-in and check-out. Everything is synchronised with your PMS system.

Fully integrated settlement

Let your guests settle their bill from their mobile device. All payments are synchronised with your PMS system.

Upselling of rooms packages

Promote packages and let your guests upgrade their room.

Advanced indoor mapping

Help your guests find their way to the room with the indoor map integration available through AeroGuest.

PLATFORM INTEGRATION & SECURITY

AeroGuest is the first company in EMEA to be certified for both Opera Cloud and Opera On-premise. What you get is full system integration flexibility.

“How does AeroGuest increase my earnings?”

When you offer your guests a strong digital touchpoint such as AeroGuest, there are many advantages.

Guest experience

The guest experience is strengthened, supporting loyalty and satisfaction.

Upselling

Upselling increases business earnings.

Save time

Remote check-in and check-out reduces transaction cost and saves time for reception staff.

Save more time

As requests are handled easily, it frees up time for other tasks.

Boost visibility

Your rewards program is a natural part of AeroGuest, securing visibility and new bookings.

Extra revenue

Increase your revenue through commission fees.

Get started with AeroGuest

“Okay, I am ready to read more about those nice features!”

KARIM NIELSEN,
CEO BRØCHNER HOTELS

With conversion rates of up to 40% we are extremely satisfied with our collaboration with AeroGuest and the results the platform generates.

Let’s look into some of the essential AeroGuest features.

#1

Flexible upselling

AeroGuest makes upselling easier. As the guests can chat directly with your staff, requests and questions make way for businesss-critical upselling. For example, your guests can remote check-in. When they check in before the day of arrival, they have the option to choose the exact room they want. The selection is based on what will be vacant on the day of arrival.

Your guests can also upgrade to an even better room. You control the fee of this service, and the assigned room can be found in the booking overview in the Administration Platform as well as in your PMS system.

#2

Seamless branding and configuration

With AeroGuest’s Administration Platform, you can edit existing email and sms templates or create entirely new ones that fit your brand. AeroGuest provides the hotel with default templates that have been comprehensively tested. This ensures that your guests get the optimal experience.

You can even configure your rewards program so that it automatically works with AeroGuest or setup an entirely new one.

#3

Data and analytics empowers your hotel

Data is a vital part of AeroGuest. When your guests use the AeroGuest app, you get relevant and valid insights about them. You can use these insights to support the positive guest experience and boost guest spendings during the stay.

You get insights through the guest activity log as well as the guest journey in the booking overview. The Administration Platform sorts and highlights if something goes wrong while providing your staff with quick actions to resolve it.

With transparency, you can proactively accommodate your guests’ needs.

#4

Mobile payment, room access and more

Your guests can pay for their stay in the AeroGuest app. Your staff can see the payment in the online payment gateway and in your PMS system. AeroGuest supports both one- and two-way PMS integration.

The money is transferred directly to your hotel.

With the AeroGuest app, your guests can also use their mobile as a key to their room, easily access Wi-Fi or even find their way to the room with the indoor map functionality. Your guests can also share their booking with others, allowing them to use AeroGuest as key to the room.

#5

Be more than a place: Curate experiences

The modern traveler is curious and adventurous. Offer your guests easy access to the best experiences and local cuisines with AeroGuest and claim your position as a destination.

AeroGuest offers a discount at more than 600 dining places in Denmark, ranging from Michelin-starred restaurants to cosy cafés, traditional Danish cuisines and sushi places.

In the Administration Platform, you can highlight the special local events – from foodie tours with locals to music extravaganza to sailing sunsets – to give guests the full experience during their stay.