Customer stories

How could Himmerland ensure that all guests—no matter their needs or nationality—received the right information at the right time? A seamless and digital-first approach was necessary to provide an efficient and intuitive guest experience.

To keep up with the changing expectations of today’s travelers, the hotel sought a solution that would enhance their guest experience.

By implementing AeroGuest's Pay-by-Link feature, UNITY Hammarby Sjöstad has massively improved its operations workflow, seamlessly aligning with the team's goal of operational ease and automation. 

“The platform provided by AeroGuest is exactly what hospitality has been looking for the past few years. Deep tech combined with user friendly guest interaction possibilities in a fine balance is what we need to automate several operational tasks, especially around check-in and check-out” says Karim Nielsen, CEO of Kølpin Hotels.

The result of Coco Hotel's streamlined pre-check-in process is impressive: 40% of guests are now checked in before their arrival, creating valuable time for personal interaction between guests and hosts.

“Uniform communication and branding result in high guest engagement as it builds trust and lust for more of the services we offer at Savoy Hotel”,- says Hotel Manager Gitte Nielsen.

Excellence Hotels faced operational challenges as guest expectations for seamless digital experiences grew. Long lines at the reception to check-in and check-out were affecting guest satisfaction, while the staff struggled to manage the flow of guests efficiently.

The Audo implemented AeroGuest to secure strong pre-check-in conversion and streamline the guest experience. AeroGuest allows guests to check-in and out of the hotel using their mobile devices. All processes are completely automated due to the two-way integration to The Audo's PMS and AeroGuest Payments.

The adoption of AeroGuest at A Hotels is impressive. 51% of all guests are checking in before they arrive, significantly reducing wait times and streamlining front desk operations.

"The agility and accessibility of cloud technology have empowered us to tailor our offerings to meet the evolving expectations of our guests." says Camilla Evelyn Uldal, General Manager at Hotel SKT. Annæ

Any new hotel development like UNITY. Living use technology strategically and implement mobile hospitality from the beginning. The guest journey becomes the center of all operations. AeroGuest is the natural solution for a modern hotel development project.

In one month The Landmark London went from 2 to 25 payment methods increasing complete guest journeys by 50%. Online payment volume increased by 50% providing front desk with a lot of guests with credit cards on file.

By choosing AeroGuest Varbergs guest is now able to prepare the stay before they arrive. Check-in and settle any payment, recieves a digital key and get notified when the room is ready. The guest is now in control and can prepare for the Varberg experience in full.

More than 70% of all guests make use of AeroGuest. 7 out of 10 guests are fully checked in before arrival, equipped with a digital key on their own mobile phones. With this in mind, the front desk now has plenty of time to spend quality time interacting with guests which is what hospitality is all about.

Hotel Østerport has seen a significant uptake in the use of AeroGuest, with 39% of guests now checking in using AeroGuest Journey. This is partly due to the convenience of mobile payment and digital room key access offered by AeroGuest, both functionalities and incentives imbraced by their guests.