Seamless guest experience from booking to post stay
The Audo, Denmark
Make time for what matters
The Audo decided to go for the best technology for automated hotel operations and seamless guest experience from booking to post stay
The Audo is a hybrid space in Copenhagen facilitating and celebrating human interaction, connection and artistic expression.
The Audo was conceived by Bjarne Hansen, founder and former CEO of MENU—a globally recognized leader in the design and lifestyle space—with the vision to connect kindred spirits from all over the world. Speaking about the concept, Hansen says:
“Blurring the lines between home-life and work, uniting design, business and community in one innovative space that is alive and under constant renewal, The Audo as a concept is a unique place to experience elements of our built environment as a whole”.
We are excited to partner with AeroGuest to make the guest experience at our Residence even smoother and more convenient. As we are not a classic hotel, it was important for us to find a solution that allows us to operate the hotel without staff during the evening and nights. The mobile solution makes it possible for our guests to skip the traditional check-in process and go straight to their rooms.
The Audo wanted the best technology for automated hotel operations and seamless guest experience from booking to post stay. Where the design, look and feel of the digital user interfaces were state-of-the-art.
The Audo implemented AeroGuest to secure strong pre-check-in conversion and streamline the guest experience. AeroGuest allows guests to check-in and out of the hotel using their mobile devices. All processes are completely automated due to the two-way integration to The Audo's PMS and AeroGuest Payments.
The Landmark London
In one month The Landmark London went from 2 to 25 payment methods increasing complete guest journeys by 50%. Online payment volume increased by 50% providing front desk with a lot of guests with credit cards on file.
The information guests provide when they book their stay is a goldmine of insights that can fundamentally enhance the guest experience and the hotel's profitability.
Hotel Østerport has seen a significant uptake in the use of AeroGuest, with 39% of guests now checking in using AeroGuest Journey. This is partly due to the convenience of mobile payment and digital room key access offered by AeroGuest, both functionalities and incentives imbraced by their guests.
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