Make time for what matters
Streamlining Operations for Efficiency
Meet UNITY, a leading hospitality establishment committed to delivering exceptional guest experiences.
"Implementing AeroGuest's Pay-By-Link feature has massively improved operations workflow, consolidating sending links, payment verification, and refunds into a unified system. This not only accelerates link delivery to upcoming and in-house guests, resulting in a remarkable 50% higher completion rate, but also facilitates effortless long-stay deposit refunds post-departure." - Martin Stolz, Operations Manager at UNITY Hammarby Sjöstad
With the integration of AeroGuest's innovative feature, UNITY witnessed a remarkable improvement in their workflow. The consolidation of link delivery, payment verification, and refunds into a unified system not only expedited the process but also led to a notable 50% increase in completion rates. This achievement resonated with the operational team to automate several operational tasks.
"The optimization of payment procedures within a single system that AeroGuest has provided, does not only enhanced our financial management but aligns seamlessly with our team's goal of operational ease and automation."
Enhancing Financial Management and Operational Ease
"The optimization of payment procedures within a single system that AeroGuest has provided does not only enhance our financial management but aligns seamlessly with our team's goal of operational ease and automation." - Martin Stolz, Operations Manager at UNITY Hammarby Sjöstad
UNITY's commitment to operational ease and financial management led to Pay-By-Link feature delivered on both fronts. The optimization of payment procedures within a single system proved to be a catalyst for achieving UNITY's goals and the team's focus on operational ease and automation.
The integration of AeroGuest's Pay-By-Link feature empowered UNITY to centralize and optimize their payment processes, providing a comprehensive solution that enhanced financial visibility and control.
Responsive Evolution and Customization
"As the feature further evolves in its development phase, AeroGuest's receptiveness to our feedback ensures it continues to address our specific needs and objectives." continues Martin Stolz.
UNITY found that the evolution of the Pay-By-Link feature was not a static process but a dynamic journey.
The Landmark London
In one month The Landmark London went from 2 to 25 payment methods increasing complete guest journeys by 50%. Online payment volume increased by 50% providing front desk with a lot of guests with credit cards on file.
The information guests provide when they book their stay is a goldmine of insights that can fundamentally enhance the guest experience and the hotel's profitability.
Hotel Østerport has seen a significant uptake in the use of AeroGuest, with 39% of guests now checking in using AeroGuest Journey. This is partly due to the convenience of mobile payment and digital room key access offered by AeroGuest, both functionalities and incentives imbraced by their guests.
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