Hotel FAQ

AeroGuest is a comprehensive guest management platform designed for hotels. It helps streamline the entire guest journey, from booking to post-stay, while enabling personalised communication, upselling opportunities, and operational automation.

By connecting guest data, communication, and hotel systems in one platform, AeroGuest improves the guest experience while helping hotels increase revenue and operational efficiency.

AeroGuest is built for hotels, hotel groups, and hospitality operators that want to modernise their guest journey and communication. Typical users include:

• Independent hotels

• Hotel chains

• Resorts

• Aparthotels

• Boutique hotels

The platform supports departments such as front desk, marketing, revenue management, and operations.

AeroGuest supports the entire guest lifecycle, including:

• Pre-arrival communication

• Online check-in

• Upselling and extras

• Guest messaging

• In-stay communication

• Digital Key
  
  

• Guest service requests

• Post-stay communication and reviews

• Guest data collection and personalisation

This ensures a seamless digital experience before, during, and after the stay.

AeroGuest enhances the guest experience by providing personalised, timely, and convenient digital interactions. Guests can:

• Check in online before arrival

• Receive relevant offers and upgrades

• Communicate easily with the hotel

• Access important stay information

• Request services during their stay

This reduces friction while creating a more personalised and modern hotel experience.

Yes. AeroGuest allows hotels to automate communication based on guest journey touchpoints and reservation details. Messages can be triggered by factors such as:

• Reservation status

• Arrival date

• Room type

• Guest preferences

• Booking source

• Stay milestones

This ensures guests receive the right message at the right time.

Hotels can communicate with guests through:

• Email

• SMS

• App messages

• Mobile web experiences

All communication can be managed and scheduled from a single platform.

AeroGuest helps hotels increase revenue by enabling smart upselling and cross-selling throughout the guest journey.

Hotels can offer:

• Food and beverage options

• Parking

• Experiences and activities

• Early check-in or late check-out

• Spa and wellness services

• Upgrades

Offers can be automated and personalised based on guest data and booking information.

Yes. Hotels have full control over which extras are shown to guests. For example:

• If breakfast is already included, it will not appear as an upsell option.

• Extras can be shown based on guest type (adult/child).

• Availability can be managed with time slots.

• VAT can be applied per item.

This ensures offers are always relevant and accurate.

Yes. AeroGuest integrates with many leading Property Management Systems (PMS) used by hotels.

These integrations allow the platform to access reservation details, guest information, and stay data, enabling automation and personalisation throughout the guest journey.

See our PMS integrations.

Integration is typically straightforward and handled in collaboration with your PMS provider and the AeroGuest team.

Most hotels can be fully connected and operational within a short timeframe depending on the complexity of their system setup.

AeroGuest helps hotels collect and manage guest permissions in a transparent and compliant way. Guests can easily provide consent for communication and personalisation during their digital journey, allowing hotels to:

• Gather valuable guest insights

• Personalise future interactions

• Improve guest loyalty

All data handling follows applicable data protection and privacy regulations.

The Unified Inbox is a centralised messaging hub that collects guest communications from multiple channels into one place.

Instead of switching between platforms like:

• WhatsApp

• Expedia

• WeChat

• Email

hotel staff will be able to manage all conversations from a single interface.

The Unified Inbox will be available in Q1 2027 and will be included free of charge for all AeroGuest clients.

Yes. AeroGuest is designed to support both single properties and multi-property hotel groups. Hotel groups can manage:

• communication templates

• guest journey flows

• upselling strategies

• integrations

across multiple properties from one platform.

The AeroGuest Hotels Directory is a centralised digital hub where hotels can present important information, services, and recommendations to guests before and during their stay.

It allows hotels to share everything from practical stay information to local recommendations in a structured and mobile-friendly format.

Hotels can include a wide range of information, such as:

• Check-in and check-out information

• Hotel facilities and amenities

• Restaurant menus and opening hours

• Spa and wellness services

• Parking information

• Local attractions and recommendations

• Transportation options

• House rules and policies

This ensures guests always have easy access to the information they need.