How many reservations enter your PMS without any kind of guarantee? Too many, probably. And without a deposit, you risk no-shows, cancellations, and unpaid extras.

And how frustrating is it for your front office team to explain to guests at check-in that they need to leave an extra card for a deposit, even when the reservation is already paid?

That’s why it’s worth thinking about how requesting a deposit in advance can give you more control over bookings, simplify day-to-day operations, and set clear expectations for your guests, before they even arrive.

Here are three reasons why collecting a deposit in advance makes a real difference:

1. Protect Your Revenue: A deposit secures the booking and reduces the financial impact of no-shows or last-minute cancellations.
   
   
2. Reduce Front Desk Stress: Pre-collected deposits mean fewer awkward conversations, smoother check-ins, and more time to focus on welcoming guests.
   
   
3. Increase Transparency for Guests: When guests see all charges clearly in advance, it builds trust and confidence in their stay.

At AeroGuest, we know how frustrating it can be for both guests and staff when deposits aren’t handled in advance. Asking for an extra card at check-in, explaining charges, or managing payments manually can create unnecessary stress and slow down the process.

With AeroGuest, deposits can be requested and collected ahead of time, long before the guest arrives. The process is fully digital, so there’s no need for extra cards or manual handling. Guests see all charges clearly, and staff can focus on providing a smooth and welcoming check-in experience. By handling deposits this way, everyone benefits from a simpler, more transparent process.