Hotels are increasingly looking for ways to make their guest journeys more seamless and automated. Modern PMS platforms, like the Oracle OPERA Cloud hospitality platform, offer event-driven integrations through APIs such as Oracle Hospitality Integration Platform (OHIP), enabling real-time updates between systems.

"With OHIP’s excellent documentation and robust test environment, integration becomes seamless and dependable, allowing us to focus on innovation and creating the most value-adding features for hotels."

Morten Becker Grønning, Chief Product Officer at AeroGuest.

With this approach, changes in reservations, room status, guest preferences, or payment status are handled automatically — eliminating manual updates and reducing friction (something about improved guest experience) at check-in or check-out. For example:

• A room becoming available triggers an immediate notification to the guest
  
  
• Updated reservation status, details, and preferences can be applied automatically
  
  
• Advanced Payment Rules are applied consistently and precisely every time, while deposits and card on file are secured across the journey

From a commercial perspective, this not only protects revenue but also reduces workload for front desk teams. From a development standpoint, robust documentation and test environments make integrations smoother and allow innovation to happen faster.