Hotel Tórshavn

Located by the marina in the heart of Tórshavn, Hotel Tórshavn is one of the city’s most centrally placed hotels, just steps away from cafés, shops, and the vibrant harbour life that defines the Faroese capital. Known for its personal atmosphere and down-to-earth hospitality, the team has always prioritized guest comfort and convenience.

Keeping Hospitality at the Center

“At Hotel Tórshavn, we like to keep things personal and easy. Even though our reception isn’t open around the clock, we still want guests to feel welcome at any time. AeroGuest helps us make that possible.”

- Gunnleyg Mikkelsen, Duty Manager at Hotel Tórshavn

Limited Reception, Unlimited Welcome

With a small and dedicated team and limited reception opening hours, Hotel Tórshavn wanted to ensure guests could enjoy a smooth arrival even outside traditional check-in time. The goal was to provide more flexibility without losing the warm, local welcome the hotel is known for.

The Challenge: Helping Guests Connect Their Stay

When introducing AeroGuest, the hotel saw an opportunity to make arrivals easier for both guests and staff. However, due to fragmented booking data from OTAs, not all guest details were available. This meant some guests could not be contacted with instructions for online check-in, particularly when arriving late after the reception had closed.

To overcome this, Hotel Tórshavn implemented the “Find your booking” feature - a simple yet powerful solution that allows guests to manually connect their reservation in the AeroGuest app. This bridged the gap caused by missing guest data, ensuring that even late arrivals could check in, receive their room key, and settle in on their own terms.

Shared Effort, Smooth Progress

To support the launch of this feature, AeroGuest also designed a branded poster for the front desk, clearly outlining the few simple steps guests need to take to find their booking in the app. Placed at reception, the poster helps guests immediately understand what to do upon arrival, even when the reception is closed.

For the hotel, this means fewer manual lookups and late-night calls. For guests, it means a seamless arrival experience - being able to check in, get their key, and head straight to their room, anytime, day or night.

Looking Ahead

By embracing digital tools that support, rather than replace, personal hospitality, Hotel Tórshavn continues to offer an experience that feels authentic, flexible, and guest-focused. The combination of smart technology and genuine care ensures that even when the doors are closed, the welcome is always open.