Himmerland

HimmerLand is an exclusive resort located in the peaceful countryside of northern Denmark. With its beautiful views and relaxing atmosphere, it is the perfect destination for a calm and enjoyable stay.

The resort prioritizes guest comfort and ease, ensuring a seamless experience from arrival to departure.

With a wide range of stay packages, activities, and restaurants, it is essential that guests always have access to relevant information—regardless of their language or type of stay.

The Challenges

With guests visiting the resort for everything from golf weekends to spa retreats, HimmerLand faced a challenge: How could they ensure that all guests—no matter their needs or nationality—received the right information at the right time? A seamless and digital-first approach was necessary to provide an efficient and intuitive guest experience.

Thank you for making it so easy for us! It was a fantastic service to have AeroGuest’s team set everything up. As we have tried buying tools where we must build everything up from the beginning, having this level of support made a huge difference."

Anette Janner Mortensen, Guest Relation Coordinator, HimmerLand

The Solution

The answer was Hotel Directory from AeroGuest—a digital platform that gathers all relevant information in one place and can be customized in both content and language. With this solution, HimmerLand can easily communicate with different types of guests, whether it’s about practical information or on-site experiences

AeroGuest’s team handled the entire setup, ensuring that the Hotel Directory was designed to reflect HimmerLand’s unique look and feel, as well as its tone of voice. Unlike many other digital tools, where businesses are left to figure things out on their own, AeroGuest provided full onboarding and implementation support

After an introduction to the tool, HimmerLand gained full control to update the content as needed, while always having access to support and a dedicated AeroGuest representative for ongoing assistance.

The Benefits

With Hotel Directory, HimmerLand has achieved:

• A centralized information hub – Guests can easily find everything they need, either in the app or via QR codes placed around the resort.
• Greater efficiency – Information can be updated in real-time, ensuring guests always have the latest details at their fingertips.
  
  

Looking Ahead

For HimmerLand, digitizing the guest experience is a natural part of their ongoing development. With Hotel Directory, the resort has taken another step toward a smoother and more modern guest journey, ensuring that essential information is always easily accessible.