Hotel Vik

At the heart of Iceland’s breathtaking landscapes, Hotel Vík Mýrdal has provided a warm welcome to its visitors since 1994. With four properties in total, the hotel group offers a blend of hotels, apartments, and cottages. To keep up with the changing expectations of today’s travelers, the hotel sought a solution that would enhance their guest experience. Many guests now seek more convenient, contactless, and tailored experiences, and with the AeroGuest solution, the hotel is getting closer to meeting those demands.

Challenges in the Transition:

For Hotel Vík í Mýrdal, the journey to fully embracing digital guest services has been a challenge. Like many traditional hotels, the workflow and operational processes were well-established—until now. Moving from a more manual approach to a tech-driven model required a shift in mindset and procedures. However, the hotel recognized that in order to offer the kind of seamless, efficient experience that modern travelers expect, adapting to the digital transformation was essential.

“It’s been a learning curve for us,” says Manuela, Operations Manager at Hotel Vík í Mýrdal. “Integrating AeroGuest into our daily operations was a challenge at first. But for the sake of providing our guests with a more digitalized, efficient experience, we’ve been gradually adapting. Now, it’s become clear that the benefits far outweigh the initial hurdles. We’ve seen increased guest satisfaction and smoother operations, and we’re excited about the future.”

The Benefits of Implementing AeroGuest:

Despite the initial challenges, the benefits of AeroGuest have quickly become apparent for both the hotel staff and guests. The platform allows for easier check-ins, direct communication with guests, and personalized content—all of which improve the guest experience. Guests can now access everything they need at their fingertips, while the hotel staff can streamline their operations and focus on creating memorable experiences.

Looking Ahead:

As the tourism industry continues to evolve, Hotel Vík í Mýrdal is committed to staying at the forefront of innovation. By partnering with AeroGuest, they are not just meeting guest expectations—they’re exceeding them. While the transition to a more digitalized workflow may have presented challenges, Hotel Vík’s gradual adaptation reflects its unwavering dedication to improving guest service and staying relevant in a fast-changing hospitality landscape.

The Power of Seamless Integration with Godo

A key factor in Hotel Vík’s digital transformation is their use of Godo, Iceland’s leading property management system. With AeroGuest’s seamless two-way integration, the hotel can now offer a fully automated guest journey—from the moment of booking and mobile check-in to digital keys—without disrupting their existing PMS operations.