Helenekilde Badehotel, Tidsvilde Strandhotel, and the 5 stars, luxury hotel Sanders in the heart of Copenhagen integrate state-of-the-art digital services with AeroGuest.

"Today, any luxury 5-star hotel is expected to have state-of-the-art digital services. The modern traveler expects that all planning, including paperwork completed during check-in, is done before arrival, similar to the airline experience. Standing in front of a computer screen at a counter and handing over credit cards, etc., is not the idea of welcoming guests. At SANDERS, our aim is to have the team at reception spend their time on what's important - engaging in meaningful conversations with guests about what's enjoyable," says Karim Nielsen, CEO of Kolpin Hotels.

Through a two-way integration with the hotels AeroGuest automates the entire guest journey from the moment the guest makes a booking. Guests can download an app for use during their stay that includes a digital key, chat communication, CMS (all content the hotel will provide), room service with an advanced payment module, and of course, check-out with settlement of outstanding amounts. Post-stay communication is also key with an added advantage of easy reviews for TripAdvisor.

In the process, all encrypted emails are converted into personal emails for Sanders' future communication needs. It is expected that more than 30% of all arrivals will use this service from the beginning, with the number increasing potentially to 90% as it becomes integrated into Sanders' daily operations.

“The platform provided by AeroGuest is exactly what hospitality has been looking for the past few years. Deep tech combined with user friendly guest interaction possibilities in a fine balance is what we need to automate several operational tasks, especially around check-in and check-out” says Karim Nielsen, CEO of Kolpin Hotels.

About AeroGuest: Make Time for What Matters. "We automate and simplify hotel operations and provide a seamless guest experience. We provide a digital platform that facilitates an exceptional guest journey from start to end, says Nikolai Kronborg, CEO.