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Pre-Arrival E-mail

Consistent and Automated Communication Across All Touchpoints
This insight delve deeper into the realm of guest interaction and communication. With a powerful two-way integration with our PMS partners, AeroGuest can automate all guest communication from booking confirmation emails to pre-arrival information, ensuring a cohesive and polished look and feel for every guest.

Maintaining this powerful guest interaction is a necessity to build trust in a digital world, and it enhances guest experiences and builds brand loyalty. 

With a modern PMS as the data source, AeroGuest can trigger automated communication based on events from information in the PMS. For example send the guest their payment links, notifications on room status, and messages about upselling opportunities. All are automated and personalized to each guest.

Smart During-Stay Communication
From welcome messages to service updates, all in-stay communications are consistent with the hotel's branding. This continuity helps build trust and enhances the overall guest experience whether it’s in-app messaging, chat, notifications, or similar.

Post-Stay Engagement
Continue the conversation post-stay with follow-up emails and surveys that carry the same branded touchpoints. It is important to help guests stay connected and gather valuable feedback while maintaining a professional image using a unique deep link from guest satisfaction surveys like Loopon.

Every guest interaction is an opportunity to reinforce the hotel brand’s identity and build guest loyalty. Creating memorable and seamless experiences that keep guests coming back and booking their next stay directly with the hotel.

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